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General conditions of sale and use

General conditions of use and sale.

Consultation and use of the sites:,,_cc781905-5cde-3194-bb3  _cc781905 -5cde-3194-bb3b-136bad5cf58d_as well as other sites of the SAMA group, hereinafter referred to as "the Website" implies the unreserved acceptance of these terms of use. 

Editor responsible for the site

CALM SPRL : 193 AVENUE DE JETTE, 1090 BRUSSELS- BELGIUM - Tel. 0488/946.551 – Email - Company number 0676.408.615. Hereinafter referred to as “ SAMA ”.


The simple consultation of a page of the Website confers on you the status of user. The user acknowledges and accepts that:

  • the form and nature of the Website may be modified without prior notification;

  • the publisher may cease, permanently or temporarily, the operation of all or part of the Website at its sole discretion, without notice.

  • he is solely responsible for any breach of his obligations under the terms of use and the consequences of this breach.

Legal notices and conditions of sale:

These conditions of sale and use aim to define the agreements concluded between the user and Sama. The acquisition of a good or a service through this site implies unreserved acceptance by the buyer of these conditions of sale. This site is operated by Sama, these conditions of sale will prevail over any other general or specific conditions not expressly approved by Sama.

The role of Sama is an online medium whose purpose is to be the intermediary for the sale of services and promotional offers on the internet in Belgium. We sell on our website Coupons or gift vouchers, services that are used by customers to benefit from the services or goods offered by us. These are provided to customers by email, according to the email referenced by the customer himself, under the conditions set by SAMA and included on the voucher/gift voucher/reservation/purchase. Sama's offers can be sold separately and no conditions for grouping sales are imposed. Coupons and vouchers will then be validated as soon as they are purchased and from the moment the customer receives them in his email box.

Acceptance of these general conditions

These general conditions of sale govern all purchases made on the SAMA group's online sales sites:, www,... The list is not exhaustive insofar as the development of our activities is permanent. The offers for sale on these sites are intended only for adults (over the age of 18). The buyer declares to be of legal age, to have read these general conditions before placing his order and to have accepted them without reservation when he clicks on the button by which he validates his order or his reservation.

Trademark rights / SAMA trademark and Logo registered and protected

SAMA owns and is authorized to use the denominations and the constituent logos or the brand present on the website. Any use not expressly authorized may incur the civil and/or criminal liability of its author. SAMA reserves the right to exercise all legal remedies against persons who infringe its rights or those of its beneficiaries.

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The data contained in the website is provided exclusively for information purposes.

Modifications: Sama reserves the right   to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer. Your continued access to or use of this website after such posting will be deemed your acceptance of these Terms of Use, as revised. We reserve the right to add, change or remove any information, features, specifications or other parts of this site (at any time without notice). The publisher reserves the right to modify, freely and at any time, the General Conditions of Use of the Websites. Each Internet user connecting to the Website is invited to regularly consult these terms of use in order to be aware of any changes. The renewed use of the site as and when the modification of these conditions of use constitutes the acceptance, by each user, of the General Conditions of Use in force.

Orders and validation: The validation of the order and the formation of the contract are carried out according to the following steps: - The buyer registers on the site and clicks on the "Buy" button after having chosen his service or his product; -The buyer chooses the number of products he orders and specifies his contact details (name, address, e-mail) and he goes through the secure online payment module to pay for his purchase; -The buyer cannot complete any order before he confirms his agreement to the general conditions of the site by checking the box "I accept the GCS and I have read the right of withdrawal." -The buyer immediately receives by e-mail confirmation of his purchase and confirmation of his payment through the secure payment site. - From this moment the buyer can benefit from the service/purchase   offered by SAMA. -The buyer must present this voucher/gift certificate/reservation/purchase  after having printed it upon receipt in his mailbox.

Service/Places :

The SAMA group is represented by several establishments, the purchase  of a voucher/gift certificate/reservation/purchase must be made in the place/establishment previously defined during your purchase. Unless otherwise agreed in writing with the Management, the place of delivery cannot be changed.


The withdrawal period is 14 days, from the day of purchase of your voucher/gift certificate/reservation/purchase: possibility for the buyer to request a refund, without penalties, except for the costs of return of PAYPAL (7%) and ATOS WORLDLINE (3%). Any request for reimbursement exceeding the withdrawal period of 14 days from the day of receipt of your payment will be null and void and therefore will not be taken into account by Sama. Therefore, in the event of any dispute in litigation relating to reimbursement after the 14-day withdrawal period, Sama will not be held responsible for your delay and will therefore engage your total liability and this against all persons requesting an abusive reimbursement. To exercise your refund request during the withdrawal period following your Sama membership. Please write to Sama (Address: 193 Avenue de Jette, 1090 Brussels.). The refund will be made by bank transfer or by PAYPAL (if you had paid via this method) at the latest within 30 days of the refund request and the costs are borne by the customer (i.e. approximately 7% of the total amount by PAYPAL AND 3% for other online payment methods).

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Reservation of treatments in DUO/treatments of more than 90min

Any reservation of treatments in DUO (2 people at the same time) or more than 90 minutes (for 1 person) must be subject to a deposit payment. This is to block the personnel necessary for the services. Sama reserves the right to refuse to take a reservation without payment of deposit.

Delay Policy

By purchasing or reserving a service at Sama, you agree to come and receive your service on the date and at the time scheduled when you made your reservation. Any delay will be borne by the customer and deducted from the time of the service.

Cancellation policy and deposits

We ask you to notify at least 24 hours in advance in case of cancellation. In case of late cancellation, that is to say less than 24 hours before the time of the appointment, no deposit will be refunded.  


  No refunds will be given for subscriptions, in the event of prolonged medical incapacity, the subscription will be extended. Coupon Deal Restrictions: Each Coupon Deal   is only valid for a limited time (which varies by offer): from date of purchase, after expiration from the validity date of this Voucher, the offer in question becomes null and void and its provision is no longer possible and is no longer accepted by SAMA. However, in order to be able to benefit from this good deal and not lose the promo amount paid, a supplement equal to the normal value of the service must be paid in the center.

Vouchers/gift certificates/reservations/purchases  are not linked to a specific person, they are associated with a simple Coupon number/code and a security code. They may be offered to and used by third parties. The buyer alone assumes the risk of loss or theft of the voucher/gift voucher/reservation/purchase  that he has purchased.

Any reproduction, modification or resale of the voucher/gift certificate/reservation/purchase  in multiple copies is prohibited. Any voucher/gift certificate/reservation/purchase  can only be used once. If a voucher/gift certificate/reservation/purchase  is not fully used, no partial refund or subsequent partial service will be given.

Disclaimer: Sama does not guarantee that the services provided are suitable to meet the needs of the client. It is up to the customer to carefully and precisely assess his needs, to assess their adequacy, to ensure that he has the particular skills to use this site. The customer is solely responsible for the use he makes of this site and under no circumstances can Sama be held liable for any reason whatsoever for or because of the consequences of this use.

Intellectual property: All elements of the Sama site are and remain the exclusive intellectual property of Sama. No one is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever, even partially, elements of the site whether software, visual or sound. Any simple or text link is strictly prohibited without express writing from Sama. Payment methods: Two payment options: Payments will be made by bank or credit card via the PAYBOX secure system or they will be made through the PAYPAL secure system which uses the SSL (Secure Socket Layer) protocol so that the information transmitted is encrypted by software and that no third party can read during transport on the network.

Attribution of jurisdiction - Applicable law

Disputes that may arise regarding the validity, interpretation, acceptance and execution of these presents regardless of the place of subscription, or settlement, will be the subject of an attempt at amicable settlement. that the parties undertake to seek. Failing to do so within a period of one month, the courts of Brussels will have sole jurisdiction even in the event of a warranty claim or multiple defendants.

These general conditions are subject to Belgian law.

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Privacy statement

Responsible for the processing of your personal data

CALM sprl: 193 Avenue de Jette, 1090 Brussels - Tel. 0488/946.551 – Email - Company number 0676.408.615

Privacy Law Compliance

CALM SPRL (hereinafter "SAMA") cannot carry out its activities without processing certain personal data. However, SAMA is convinced that the processing of your personal data must be carried out in a way that complies with the existing guarantees regarding the protection of your privacy, as indicated in the law of 8_cc781905-5cde-3194- bb3b-136bad5cf58d_décembre 1992 relating to the protection of privacy with regard to the processing of personal data.

At Sama we attach great importance to respecting your privacy, which is why we treat your personal data with the utmost care. Since new rules on the protection of personal data entered into force on May 25, 2018, we invite you to read our privacy policy, in order to learn about its most important aspects as well as your rights. The personal data that you communicate to us will be processed by CALM sprl, which acts as the controller of this personal data, for the purposes described in the general conditions (including the management of the contractual relationship, you to contact in the event of a problem, the control of transactions and the prevention of fraud and abuse). You can always consult these general conditions for each of our services. Sama reserves the right to also use this personal data in order to subsequently communicate to you information relating to the offers and services issued and/or distributed by Sama, among other things within the framework of Sama's legitimate interest in promoting its services. with its customers, including by post, email and telephone.

  The personal data that you communicate to us will be kept for 36 months after the termination of your agreement, following which this data will be erased or made anonymous (subject to a specific legal obligation ). If you wish to oppose the use of your personal data for the purpose of communicating information relating to the services issued and/or distributed by Sama, you can let us know at any time by sending a written request, dated and signed, accompanied by proof of your identity, to the following address: CALM sprl, Avenue de Jette 193, 1090 Brussels. Under certain conditions, you can also access your personal data, request its rectification if necessary, obtain its erasure, limit its processing. You can also object to their use in the context of profiling by sending a written, dated and signed request, accompanied by proof of your identity, to the same address. Finally, you can file a complaint with the competent authority in Belgium in the event of no response to such a request:

Personal data : general

By using the  SAMA  websites (hereinafter "the Website") and each time you communicate personal data to SAMA, you mark your agreement to this Privacy Statement and to the collection and use of your data by SAMA. Any changes to this Privacy Statement will be posted on the Website.

For what purposes does SAMA use your data ?

SAMA respects the privacy of all users of the Website and ensures that the personal information you provide is treated confidentially. SAMA only uses the data you communicate with your authorization, and for the purposes for which you transmitted them to SAMA, in accordance with SAMA's corporate purpose.

SAMA distinguishes between personal data and anonymous or anonymized data. Personal data is data that makes it possible to find your identity, for example your name, your address, your telephone number, your age, etc. Anonymous or anonymized data is data that does not allow (or no longer allows) to discover your identity.

SAMA does not sell your data

SAMA will not make your personal data available to third parties, except the persons and/or entities involved in the processing and execution of the services provided by SAMA. SAMA workers and employees and third parties engaged by SAMA are required to respect the confidentiality of your data.


Cookies are small pieces of information stored on your computer by your browser. The Website uses cookies to recognize you on your next visit. Cookies allow SAMA to collect information on the use of the services provided by SAMA and to improve them and adapt them to the wishes of visitors to the Website. Cookies provide information relating to personal identification. You can configure your browser so that you do not receive cookies while browsing, or you can delete cookies through your browser. If you refuse or delete cookies, certain functions of the Website may no longer be usable, or the operation of certain functions may be disrupted or slowed down.

Right of consultation, modification and deletion

You have the right to consult, modify and delete this personal data, as stipulated in the law of 8 décembre 1992 relating to the protection of privacy with regard to the processing of personal data. staff. By providing proof of identity (copy of identity card), you can send a written, dated and signed request to CALM sprl, Avenue de Jette 193, 1090 Brussels, in order to receive a free written copy of your data. of a personal nature. If necessary, you can also ask to correct or delete the data, free of charge and on simple request. As you provided the data yourself, SAMA bears no responsibility for its content.

modified on 05/25/2018 at 15:15

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